"The real art of conversation is not only to say the right thing in the right place but to leave unsaid the wrong thing at the tempting moment."
- Lady Dorothy Nevill
Only speak when someone needs help. When you realized you’ve said the wrong thing, apologize. Even if the communication is already ruined, at least you’ve recognized that you are wrong. Never have too much pride that you can’t even afford an apology. Get off your high horse.